Aiultra Support

Last updated: 2025-10-10

Email (preferred): [email protected]

Privacy inquiries: [email protected]

(Optional) Social/IM: leave your handle in the email, and we will add you.

App won’t open or keeps crashing? Reinstall; ensure your OS is up to date; if it persists, email us with steps to reproduce + device model + OS version.
Can’t sign in or sync? Check your network, try switching to Wi-Fi; verify code/password; if needed, clear app cache and retry.
Not receiving notifications? Enable notifications for Aiultra in your system settings.
Do I have to grant permissions? We only request permissions required for a feature. You can deny and still use other features.

iOS: Settings → Apple ID → Subscriptions, or use Apple’s refund request page.
Android (Google Play): open Play Store → profile → Payments & subscriptions → Subscriptions; refunds follow Google’s policy.
Other channels: follow the channel’s policy. When in doubt, email us.

Troubleshooting checklist (before filing a ticket)

Update to the latest app version;
Switch networks (cellular ↔ Wi-Fi);
Review Aiultra permissions in system settings;
If the issue persists, use in-app Settings → Feedback (if available) or email us and attach logs (see below).

iOS: reproduce the issue, then export logs via Settings → Feedback/Logs in the app; if unavailable, include the exact time the issue occurred (to the minute).
Android: reproduce the issue, then export via Settings → Feedback/Logs; advanced users may use Developer options bug report.

We follow a “data minimization” approach. See our Privacy Policy for details.

We aim to respond within 1–3 business days (usually faster). Include: issue description, repro steps, screenshots/video, device & OS version.